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Anycomp Property for customer service teams.

The questions customer service teams deal with, and what Anycomp Property shows the team for each one.

  1. 01Every the building request on one clock
  2. 02The building's leaks, fixed in order
  3. 03Every the firm help desk, ranked

01 · Customer service

Every the building request on one clock

The question

When the chairman asks how long the last lobby leak took to fix, the building's team has no single clock to check.

What Anycomp Property does

Anycomp Property brings every channel into a single queue with a clock that runs in working hours and pauses on hold, with updates to the person who asked.

What the team sees

  • WhatsApp, phone and counter in a single queue
  • A clock in working hours, paused on hold
  • Updates to the requester at each step

02 · Customer service

The building's leaks, fixed in order

The question

A ceiling leak at the building needs a plumber, a ceiling contractor and a painter. The unit above will not open the door, and the owner below calls every day.

What Anycomp Property does

Anycomp Property links the jobs in order, records entry permission from the occupant, and shows the owner each step.

What the team sees

  • Linked jobs that start when the last one finishes
  • Entry permission from the occupant, per visit
  • Each step visible to the owner who reported it

03 · Customer service

Every the firm help desk, ranked

The question

Many heads of customer service share one blind spot: they hear which building's help desk is slowest from a committee, not from a report.

What Anycomp Property does

Anycomp Property shows requests and work orders against their deadlines at every the firm building, ranks the buildings by response time, and sends each breach to head office.

What the team sees

  • Requests and work orders against their deadlines, building by building
  • Buildings ranked by response time
  • Each breach sent to an exceptions list at head office
Centre manager between meetings in the management office.

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